DAZN will refund all its users. On January 10, the top management of the streaming giant met in Rome with the Minister for Enterprise and Made in Italy Adolfo Urso, the Minister for Sport Giovanni Andrea Abodi and the President of AgCom Giacomo Lasorella, to define the situation relating to heavy disservices which concerned in particular the broadcasting of two of the ten matches played on 4 January, above all Inter-Napoli. Also present were Lega Serie A President Lorenzo Casini and Serie A CEO Luigi De Siervo.
“You have to be honest. There have been three different problems in a year and a half, which have three very different technical backgrounds” commented De Siervo. “The structure has had an impact on an evolutionary path, but from this point of view we can guarantee that the same problems have never arisen. It is clear that in the digitization process of a country, the choice of the Lega Serie A in a tender open to the public and won by Dazn, the impact in terms of audience of the championship was greater than the previous year “.
“We are lucky enough to be able to make calls for tenders that are strong, announcements that guarantee the League, you’ve seen it in past litigation. We did a very severe warning to what are the contractual obligations, evidently to protect the League. As President Casini said, we are a damaged party in this matter, and we have called Dazn to its duties ”.
What changes for DAZN Italy
During the meeting, DAZN wanted to underline that the disservice that caused many inconveniences to the many subscribers was actually caused by an external global partner, in charge of managing the distribution of traffic on the servers. Fortunately, the problems were much more limited than last summer, thanks to an immediate intervention that allowed service to be restored quickly.
In order to offer a better service, the DAZN Group has announced a change to the current organizational structure with the creation of a Network Operation Center (NOC) in Italy.
This new unit, dedicated specifically to the technological infrastructure and the Italian network, will effectively transfer responsibility for monitoring the quality of service and routing customer traffic to the local team, facilitating the dissemination of streaming content.
DAZN refunds: when and how they arrive
Given that DAZN has been working for months on a whole series of organizational optimizations thanks to new investments on the plate, at the request of all the institutions present at the meeting, it ensured that will initiate refunds for all subscribers automatically.
This means that it will not be necessary for users to make any particular request: the refund will arrive directly and automatically a quarter of the cost of the monthly subscription.
Compensation will take place through credit of the amount according to the payment methods chosen by each customer, or alternatively through the issue of a specific voucher. Each interested user will receive communication with confirmation of the refund to the email address associated with your account.
The refund procedure will be activated right from the start from this week and will be completed by the beginning of February.
DAZN can be watched on mobiles, smartphones and tablets, on smart TVs, computers and consoles: thecomplete list of devices that support DAZN can be found here. Dazn offers you can find them by clicking heretaking advantage of discounts and promotions that are regularly made available.
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DAZN, after the problems come the refunds: how much is due and how to get them
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